Convergys Analytics Solutions
Send RFP Now

Convergys Analytics Solutions

Headquarters
201 East Fourth Street
Cincinnati, OH 45202

: 800-344-3000
P2: 513-458-1300
FX: 513-784-4785
EM: marketing@convergys.com

Contacts

Ann Georgesen
Director
ann.georgesen@convergys.com

On the Web

www.convergys.com/solutions/analytics

My Dashboard - Log In

Tools available when logged in
Add Listing Notes Add to RFP List Add as a Favorite
 
View all company locations
Business Type
  • Data Collection - Quantitative
  • Data Processing
  • Full Service
  • Online Research Services
  • Online Surveys
  • Related Support Services
  • Research Supplier / Provider
  • Transcription Services
Specialties
Data Collection Methodologies
Quantitative
• Telephone Data Collection
Quantitative Data Collection Services
• Computer-Assisted Telephone Interviewing (CATI)
• Interactive Voice Response (IVR)
• Internet/Web Based Surveys
Research Methods
• Benchmarking
• Satisfaction Surveys

 

Description
Our team of researchers, analysts and consultants applies a sophisticated portfolio of tools and methods to lower costs and improve the customer experience. By focusing exclusively on three outcomes – improving loyalty, driving revenue, and lowering costs – our model is the strategic answer to transforming interactions into a competitive advantage.
Central Telephone Facility
# Stations: 150
International Coverage: Yes
CATI Stations: 150 with Quancept software
Multi-Lingual Interviewing: English, Spanish, French 
In-House Tabulations: Yes
In-House Programming: Yes
Recruiting Services
Recruit for: focus groups
one-on-ones  
Recruiting in-house: Yes  
Study Types Recruit for: consumer
business
Medical
Focus Group Facility
Focus Group Moderators: Yes
One-on-one, In-depth interviewers: Yes
Research Software
CATI: Quancept  
Statistical Analysis: e-Tabs, SAS, SPSS  
Tabulation: Quantum  
Web Survey (CAWI): MRInterview