Convergys Analytics

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Convergys Analytics

201 East Fourth Street
Cincinnati, OH 45202

: 800-344-3000
P2: 513-458-1300
FX: 513-784-4785


Ann Georgesen

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Business Type
  • Data Processing
  • Full Service
  • Online Surveys
  • Research Supplier / Provider
Data Collection Methodologies
• Telephone Data Collection
Quantitative Data Collection Services
• Computer-Assisted Telephone Interviewing (CATI)
• Interactive Voice Response (IVR)
• Internet/Web Based Surveys
Research Methods
• Satisfaction Surveys


Our team of researchers, analysts and consultants applies a sophisticated portfolio of tools and methods to lower costs and improve the customer experience. By focusing exclusively on three outcomes – improving loyalty, driving revenue, and lowering costs – our model is the strategic answer to transforming customer interactions into a competitive advantage.

Central Telephone Facility
# Stations: 150
International Coverage: Yes
CATI Stations: 150 with Quancept software
Multi-Lingual Interviewing: English, Spanish, French 
In-House Tabulations: Yes
In-House Programming: Yes
Recruiting Services
Recruit for: focus groups
Recruiting in-house: Yes  
Opt-In for:  
Recruit for:  
Study Types Recruit for: consumer
Focus Group Services
Focus Group Moderators: Yes
One-on-one, In-depth interviewers: Yes
Research Software
Computer-Assisted Telephone Interviewing (CATI): Quancept  
Statistical Analysis: e-Tabs, SAS, SPSS  
Tabulation: Quantum  
Web Survey (CAWI): MRInterview